Medium sized PR Agency

IT System: 21 PC’s / 4 Laptops / 3 servers / Fixed and Wireless network / Broadband Internet

Requirement: System availability and security are the priorities.

Information Technology is a critical requirement for any company that specialises in intellectual property. Temporary interruptions of service prevent core business activity, and in a prolonged period might result in loss of business. The company’s directors were therefore extremely concerned about the smooth running and protection of the system, particularly given that they operated an unsecured wireless network.

A complete analysis of the company’s system was performed and a plan devised to resolve problems identified. This plan was project managed over an 8-week period to bring the systems up to specification. From this point onward the new optimised system was remotely monitored by PrettyGoodIT to detect any problems as soon as they occurred. These issues are fixed remotely or, if required, a site engineer is deployed to arrive within the hour.

Solution: Full Support contract / 1 hour onsite callout / 24 hour emergency service

Professional fixings Company

IT System: 2 PC’s / 1 laptop / Broadband Internet connection

Requirement: Full email and web browsing support for each computer, plus remote protection for financial data.

The managment were concerned about the amount of system downtime. This was affecting the company's professional image and core business, as important emails were not being received and acted upon in a timely manner. In addition, insufficient data back ups was a pressing issue.

Solution: Full Support contract